Most engagements begin with a fixed-scope pilot — typically 12 weeks, with measurable KPIs from Week 3 and a defined exit path if targets are missed — before scaling into a dedicated, ongoing team.
We scope the right model together based on what you need — most clients start with a fixed pilot package, then move to whichever model fits the ongoing work best.
| Model | Best suited for | How it works |
|---|---|---|
| Fixed pilot package | First engagement | Fixed price, defined scope, KPIs and duration — no scope-creep risk for either side. This is our recommended starting point for every new client. |
| Monthly FTE model | Ongoing, consistent support | A fixed monthly fee per dedicated team member; minimum 3-month commitment; typically 10–15% lower than equivalent hourly billing for the same volume of work. |
| Hourly billing | Software development, QA, project support | Billed against approved timesheets at agreed hourly rates, with weekly time reports reviewed by your regional governance partner. |
| Project-based pricing | Website builds, app modules, defined data projects | A fixed price for agreed deliverables, with payment released in milestone-based stages as work is completed and accepted. |
| Unit-based pricing | Data annotation, document processing | A price per record, annotation, document, or completed ticket — with volume discounts available from 10,000 units upward. |
The pilot's purpose is to let you evaluate delivery quality, communication discipline, reporting, and data security compliance under controlled conditions — before any longer-term commitment.
Kick-off call, NDA and DPA signed, tool access provisioned, workflow documented, data-handling rules agreed.
First task delivery with close feedback; workflow adjusted; baseline productivity measured and recorded.
Production at agreed weekly volume; daily output delivery; weekly KPI reporting; continuous quality improvement.
Final quality audit, sample-check review, corrective actions if required, compliance records finalised.
Final report covering KPI results, lessons learned, and a scale-up recommendation — presented in your language.
KPI measurement begins from Week 3. Weeks 1–2 are the formal Calibration Phase — baseline productivity is measured and the workflow is tuned before contractual measurement begins.
| KPI | Target / acceptance level |
|---|---|
| Output quality / accuracy | Minimum 95% accuracy after internal QA, measured from Week 3 |
| Rework rate | Below 5% from Week 5 onward; a calibration adjustment window applies in Weeks 3–4 |
| Weekly delivery volume | Minimum 95% of the agreed weekly volume delivered by the agreed deadline |
| Reporting discipline | A weekly progress report submitted on time, every week, without exception |
| Standard query response | Queries acknowledged and an initial response provided within the same business day |
| Critical escalation response | Critical issues escalated and acknowledged by your governance partner within 24 hours |
| Data security compliance | Zero data-handling incidents; access logs available to you on request at any time |
| Client satisfaction at pilot close | You confirm the model is ready to scale, or receive documented feedback on what needs to improve first |
If quality or volume KPIs fall below the agreed thresholds in any two consecutive reporting weeks before Week 8, a formal Corrective Action Plan is triggered within 48 hours, coordinated by your regional governance partner.
The plan identifies root causes and required corrective steps, with a two-week window to implement them.
If KPIs remain unmet at the end of Week 10, you may exit the pilot and receive a pro-rated credit for the remaining weeks (Weeks 11–12). Calibration weeks and any weeks where KPIs were met are non-refundable.
No long-term commitment arises from the pilot under any circumstances — the decision to scale is entirely yours.
You retain a dedicated Prime Quest team at monthly FTE rates; your governance partner's oversight continues; minimum 3-month commitment.
Prime Quest delivers an ongoing process under an agreed SLA, with your governance partner acting as contract manager and your interface.
Specific software, data, or back-office projects delivered in defined phases with fixed pricing and milestone-based payments.
A fixed monthly base fee for core FTE capacity, plus variable billing for peak-load or specialist tasks as they arise.
One call is usually enough to agree on scope, team size, and a realistic price.